We prefer to work by appointments as this allows us time to provide optimum care and service. Urgent problems will, however, be assessed promptly so please discuss this with the receptionist or practice nurse. Your preferred Doctor may not always be available or is already fully booked, one of the other doctors will be pleased to help you.
A standard consultation is 10-15 minutes. If you require a longer consultation for example - multiple or complex problems, medicals or minor operations, please advise when booking.
Please notify us if you will be unable to keep your appointment. We will not provide services without a consultation unless previously discussed with your doctor.
In general, appointments will be required for all repeat prescriptions, specialist and allied health referrals, medical reports, and investigation results. This will ensure confidentiality and enable us to provide appropriate and relevant advice to meet your ongoing health needs. If you, or someone you are assisting, needs an interpreter or has special communications needs, please inform our staff prior to the appointment. Health promotion and prevention services are also actively used by all of our medical team. Please talk to your doctor or nurse as to what we may have available to assist you.
Our practice encourages patients to utilize the Translating and Interpreting Service (TIS) - Doctors priority Line (1300 131 450) or a free interpreting service is available for patients who are deaf and use Australian Sign Language. Contact the National AUSLAN Interpreter Booking and Payment Service (NABS) on 1800 246 945.
After hours and emergency care
In a serious emergency please call 000,
ask for an Ambulance, and state your exact
address and nature of the emergency
especially for any Chest Pain, difficulty breathing,
severe pain or bleeding, a very sick child or a
If you require urgent After Hours
assistance, please call our after hours doctors on 134-100 or 137425
Home Visits may be available for those unable to attend the
surgery due to illness. Please make arrangements with your doctor. Nursing Home visits are also provided as necessary.
Private Casualty Facilities are available at St Vincents Private Hospital NorthSide Emergency.
Phone: 07 3326 3000